How can PMs strike a balance between prioritizing customers and KPIs to ensure long-term success and growth? In this episode of the PM Awards series with Ticketmaster Fmr VP of Product Andrew Zavattero, Clearspeed PM Justin Fowler speaks on prioritizing customers over KPIs and shares his journey from business owner to product manager. Discover the importance of building essential solutions, how ClearSpeed uses AI for vetting, and their groundbreaking Voice Analytics technology. Justin emphasizes the value of responsible AI deployment, human oversight, and the role of AI as an early warning system. Learn about his accidental path to product management and valuable insights for success, including effective communication and collaboration.